Delivery & Returns

Delivery

Standard Delivery (2-4 working days) - £3.95 

Next Working Day delivery* (orders placed before 1pm. Excludes weekends & bank holidays) - £5.95 

* Delivery days are Monday-Friday. We do not offer a guaranteed Saturday delivery. Next day delivery unavailable for Scottish Highlands & Islands, Isle of Man, Channel Islands & Isle of Scilly 

FREE on orders placed over £50 

  • We aim to dispatch all orders within 48 hours, Monday-Friday (excluding public holidays). There may be a delay during busier periods, sale and promotional events.
  • You will receive an email confirmation once your order has been dispatched.
  • If you have requested for a parcel to be left without a signature, Designer Baby will not be liable should the parcel go missing. 
  • Please allow 5 working days, for UK deliveries, to receive your parcel before contacting us.
  • Our dispatch times are Monday - Friday. The 48 hour dispatch time does not include weekends and/or bank holidays.

Northern Ireland 

Standard Delivery (2-4 working days) - £6.95

FREE on orders placed over £70

Please note - Dreambuy products are shipped separately and may arrive earlier or later than the remainder of your order, but no later than 4 working days.

Although rare, where a style is shown as in stock but unavailable with the brand, we will inform you of an estimated delivery date via the email address on your order. You may request a cancellation if this date is not suitable after your order has been placed. 

Please contact hello@designerbaby.co.uk for more information. 

Returns

Please email hello@designerbaby.co.uk if you are unable to meet the return window due to the current circumstances relating to Covid-19. 

If you are not completely satisfied with your order, we will happily issue a refund provided the following terms are met: 

  • Your order has been returned within 28 days (14 days for sale items) from the date of delivery. If you fail to return items within the permitted time period, we reserve the right not to refund you
  • All items must be unworn, unwashed and in their original packaging
  • Tags must be attached
  • The returns form is completed and placed within your parcel. We are unable to process a refund without customer information enclosed with your return.
  • If you are returning footwear, please ensure the additional outer packing is used around the box as the box is part of the product

The buyer is responsible for the return postage payment and a return label is not provided. 

Please send your return to:

Unit 50, Louis Pearlman Centre 

Goulton street 

Hull

HU34DL

Please take your parcel to the nearest post office or arrange a collection with your preferred courier. We recommend using a trackable service. Designer Baby will not accept responsibility for any lost parcels where tracking has not been obtained.

We aim to process all returns within 7 working days of receiving your parcel (this may take longer during busier periods) and your refund may take 5-10 working days to show in your account. All discounts/offers will be taken into consideration when processing the refund.

Gift cards are non-refundable. If you paid with a combination of payment card and gift card, we'll refund anything you paid for with your gift card first, and then refund any outstanding credit you are owed on to your original payment card.

If you have received a damaged/faulty product please contact our sales team at hello@designerbaby.co.uk before arranging your return.

Exchanges

Unfortunately we do not offer exchanges. If you would like to exchange an item, please follow our returns procedure and order the size/product you require as normal through our website. Due to the current stock turnover we are unable to guarantee an item will be in stock to enable us to offer an exchange.